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Standardizing proposal writing across a distributed team

The steps, templates, and approvals behind a proposal, answerable in the chat tool the team already uses.

A proposal template on screen beside its approval route, showing which stage it has reached

1The challenge

  • Professional service firms run on intricate internal process: onboarding clients, submitting time entries, managing approvals, preparing deliverables.
  • Those steps are rarely written down in one place. Spread a team across offices and the same proposal gets written a different way each time.

2The solution

An assistant integrated into Slack, MS Teams, or an internal portal, built around the firm's proposal templates and approval routes. Team members ask things like "Which template do we use for a fixed-fee engagement?" or "Who reviews a proposal before it goes out?"

The answers come from the firm's own templates, precedents, and review procedures, so a proposal written in one office follows the same structure and the same route as one written in another.

3What the system does

  • Answers process questions from the firm's own procedures, templates, and policies
  • Runs in Slack, MS Teams, or the firm's internal portal, and takes the question in plain language
  • Replies with the steps to follow, the template to use, or the person to escalate to
  • Shapes the answer to the role asking, so an associate and a partner each see what applies to them
  • Records the questions that come up most, which shows where the process is unclear
  • Gives every office the same answer to the same question

Use case snapshot

Industry

Professional services

Size

About 1,100 employees

Region

Europe

Focus

Proposal writing, internal operations, onboarding

Deployment style

Embedded assistant (Slack or MS Teams)

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