Delivering Always-On Client Support with a Smart Knowledge Hub

• Professional service firms often handle recurring client questions about processes, timelines, deliverables, and required documents.
• These inquiries create back-and-forth, interrupt deep work, and delay responses—especially during busy project cycles or after hours.

Alppoint.ai's Client-Facing Knowledge Hub is a smart, branded chatbot embedded in your website or client portal. It answers client questions using your firm's onboarding guides, FAQs, service outlines, and delivery policies.

Clients can ask: "What's your typical turnaround time for analysis reports?" "Where do I upload signed engagement documents?" "Do I need to share anything before kickoff?"

It ensures clear, helpful responses—without your team needing to step in every time.

• Instant answers using your firm's voice and resources
• Custom branding and tone
• Seamless integration into your client portal
• Smart escalation to human support when needed
• Tracks common questions to improve onboarding and resources

• 50–70% reduction in repetitive client queries
• Improved first impressions and onboarding experience
• More time for teams to focus on high-touch service
• Consistent messaging across all client interactions